In order to be eligible to return a product, the item must be unused and in the same condition that you received it and In it's original packaging.

We will need to approve the return first and send you a return authorization number. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If approved, the refund will be processed and a credit will be applied to your original method of payment.

Product Return Timelines

PRODUCT
 RETURN PERIOD
CALENDAR DAYS FROM INVOICE DATE

 

Loose Diamonds with or without Grading Report

Non-Returnable 

 

Finished Jewelry
Watchbands

All Other Products

 

15 Days

Custom Jewelry Designs

Special Orders

Custom Watches

Sized Jewelry 

Non-Returnable